Returns

At Goldwax® we do everything we can to ensure that you are satisfied with your purchase. Did something go wrong or are you not completely satisfied? Don't worry, returning products is easy.

I received the wrong product.
Unfortunately, it can sometimes happen that you receive a different product than you ordered. We understand that this is frustrating, and we want to solve the problem for you as quickly as possible.

Please contact our customer service by sending an email to contact@goldwax.com . In order to help you as quickly as possible, we request that you include the following information in the email:

  • Photos of the received product
  • Your order number
  • Your full name

We will then ensure that everything is quickly rectified and that you receive the correct product.

My product is damaged, what now?
We do our utmost to deliver your products to you in perfect condition. Unfortunately, it can sometimes happen that an order is damaged during transport - that is of course very annoying! If this happens, please contact our customer service immediately by sending an email to contact@goldwax.com .

In order to help you as quickly as possible, we request that you include the following information in your email:

  • Photos of the damaged item
  • Your order number
  • Your full name

If the problem is covered by the warranty, we will of course provide a replacement product free of charge.

Returns conditions

  • You can return products within 14 days of receiving your order.
  • Products must be unused, unopened, undamaged and in the original packaging, including the sealed cap.
  • Always include the original packing slip or invoice with the return shipment.

How do I return a product?

First register your return in your account:

  1. Click on the profile icon in the store navigation or click this link.
  2. Log in to your account:
    - Enter your email address in the 'Email' field and then click 'Continue'.
    - In your email account, open the email sent from our store and copy the six-digit verification code.
    - Return to the webshop and enter the verification code.
  3. Click on the order for which you wish to submit the return.
  4. If your order contains more than one item, select the items you wish to return.
  5. Select a reason for the return and add a note for the store.
  6. Click on 'Submit application'.

Once your return request has been approved and is ready to be shipped, you will receive an email with shipping instructions.

Refund

Once we have received and checked your return, you will receive a confirmation by email. The amount you paid for the returned products will then be refunded to your account within 5-10 business days via the same payment method you used. Please note that shipping costs are not refunded.

To ask?

If you have any questions about your return, please feel free to contact our customer service at contact@goldwax.com