Goldwax Privacy Statement

Goldwax.com and/or Goldwax.nl respects the privacy of visitors to its website, in particular the rights of visitors with
regarding the automated processing of personal data. Due to complete
transparency with our customers we have therefore formulated and implemented a policy with
regarding these processing operations themselves, their purpose and the possibilities for data subjects to exercise their rights as effectively as possible. For all additional information on the protection of personal data, please visit the website of the Dutch Data Protection Authority:https://autoriteitpersoonsgegevens.nl/nl .

This privacy policy may change from time to time if new developments give reason to do so. The most current privacy policy can be found on Goldwax.com and/or Goldwax.nl.

We recommend that you consult this privacy policy regularly so that you are aware of these changes. You will always see the latest date of change here.

This privacy policy was last modified on September 11, 2024.

Article 1 – Legal provisions

1. Websites (hereinafter also referred to as “The Website”): Goldwax.com and Goldwax.nl
2. Responsible for the processing of data as described in this privacy policy (hereinafter also: “The administrator”): Chamber of Commerce number: 92821367.
   

Article 2 – Access to the website

Access to the website and its use are strictly personal. You will not use this website or the data and information provided therein for commercial, political or advertising purposes, or for any commercial offers and in particular
do not use for unsolicited electronic offers.

Article 3 – The content of the website

All brands, images, texts, comments, illustrations, (animation) images, video images, sounds, as well as all technical applications that can be used to make the website function and more generally all components used on this site, are protected by law by intellectual property rights. Any reproduction, repetition,
Use or modification, in any way whatsoever, of the whole or just part thereof, including the technical applications, without the prior written consent of the controller, is strictly prohibited. If the administrator does not take immediate action against any infringement, this cannot be interpreted as tacit consent or waiver of legal proceedings.

Article 4 – Management of the website

For the proper management of the website, the administrator may at any time:

• suspend, interrupt or restrict access to all or part of the website for a certain category of visitors;
• delete any information that may disrupt the functioning of the website or is in conflict with national or international legislation
  or is contrary to internet etiquette;
• make the website temporarily unavailable in order to perform updates.

Article 5 – Responsibilities

The administrator is in no way responsible for any failure, malfunction, difficulty or interruption in the functioning of the website,
which makes the website or one of its functionalities inaccessible. The way you connect to the website is your own
responsibility. You must take all appropriate measures to protect your equipment and your data against, among other things, virus attacks on the internet. You are also responsible for the websites and data that you consult on the internet.

The administrator is not liable for any legal proceedings taken against you:

• due to the use of the website or services accessible via the internet
• for violating the terms of this privacy policy

The administrator is not responsible for any damage that you, or third parties or your equipment, incur as a result of your
connection to or use of the website. You will refrain from any action against the administrator as a result thereof. If the administrator becomes involved in a dispute as a result of your use of this website, he is entitled to recover from you all damages that he suffers and will suffer as a result thereof.

Article 6 – Collection of data

Your data is collected by Goldwax.com and/or Goldwax.nl personal data is understood to mean: all data that can be traced back to you as an individual. Think of your name, telephone number, address or e-mail address. But also data such as your IP[1] address or Goldwax.com and/or Goldwax.nl customer number are personal data. And other data that are unique to you, such as your Goldwax.com and/or Goldwax.nl order history or surfing behavior.

The personal data collected on the website are mainly used by the administrator or the supplier to maintain relations with you and to process your orders.

We process the personal data of everyone who has (had) direct or indirect contact with

Goldwax.com and/or Goldwax.nl such as (business) customers and contact persons of partners.

We receive the data directly from you when you visit our website, create an account and fill in certain information or when you
contact our customer service.

In some cases, we receive your information from others. When someone sends a gift directly to you, we receive your name and
address details. We may also receive data from other parties, but only if you have given those parties permission to provide us with certain data.
to provide.

Article 7 – Your rights regarding your data

Based on Article 13 paragraph 2 sub b GDPR, everyone has the right to access and rectify or erase their personal data or limit the processing of their personal data, as well as the right to object to the processing and the right to data portability. You can exercise these rights by contacting us at Contact@goldwax.com . Each request must be accompanied by a
copy of a valid identity document, signed by you and stating the address where you can be contacted. You will receive a response to your request within 1 month of submitting the request. Depending on the complexity of the request,
requests and the number of requests, this period may be extended by 2 months if necessary.

Article 8 – Processing of personal data

In the event of a violation of any law or regulation, of which the visitor is suspected and for which the authorities require personal data collected by the administrator, these will be provided to them after an explicit and reasoned request from those authorities, after which these personal data will therefore no longer fall under the protection of the provisions of this privacy statement.

If certain information is necessary to gain access
In order to access certain functionalities of the website, the controller will indicate the mandatory nature of this information at the time the data is requested.

Article 9 – Commercial offers

You may receive commercial offers from the administrator. If you do not wish to receive them (anymore), please send an email to the following address: Contact@goldwax.com .

If you encounter any personal data during your visit to the website, you must refrain from collecting it or from any other unauthorized use as well as from any act that constitutes an infringement of the privacy of that person(s). The administrator is in no way responsible in the above situations.

Article 10 – Data retention period

Processing your order:

When you order something, we need certain information from you to be able to deliver your order and keep you informed about your
order. This information is also required for any returns or repairs. For this purpose, we collect your name, email address, delivery address(es), payment details and your telephone number. The information is required to execute the agreement that you have concluded with us (or with one of our suppliers). By law, we must retain the information related to your order for 7 years.

Data in your account:

We store the following information in your personal account: your name, (delivery and residential/business) address(es), telephone number, e-mail address,
date of birth (if you have provided it), payment details. In your account we also store your order history including chosen delivery options. We store the data in your account as long as you are an active customer
with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can request to have your data deleted at any time in your
account.

Customer Service Contact Details:

You can contact customer service 24/7. You can email us or send us a message via social media, such as Facebook and Instagram. We use the data stored in your account to contact you regarding your question or complaint to us.

We can help you faster next time by saving your data. We will also save the notes about customer contact with us and with suppliers for as long as you are an active customer with us.

When you send us a private message via Facebook or Instagram, we will store the messages for a maximum of 6 months, or for a shorter period if you have deleted the message yourself earlier.

Customer survey data:

We are constantly working to improve our services and to make them even better suited to what customers want. That is why we can use your data (customer ID and e-mail address) to invite you for a non-binding customer or market survey. We can also have these surveys carried out by third parties. In this way, you help our store to become even better. Participation in a customer or market survey is entirely voluntary. You decide for yourself whether you want to participate in the survey. How long your data is linked to the results
of the customer or market research are retained, varies per research. We delete all
data that can be traced back to you once the investigation has been definitively completed.

Data for competitions and promotions:

If you participate in a campaign or prize draw, we will ask you for information such as your name, address and/or email address. We need this information to be able to carry out the campaign and announce the prize winner(s). We collect this information with your permission. If you agree, we may use the information you provide in a campaign or prize draw.
prize question you share with us also use for other purposes. You can find out exactly what we use your data for and how long we keep this data for with the relevant prize question or promotion.
save.

Newsletter data:

We will regularly share offers, special promotions and news with you.

We like to share this via email If you have an account with us and have placed one or more orders, you will receive the newsletter from us. Unless you have indicated that you do not want this. If you no longer wish to receive newsletters, you can unsubscribe from this email immediately via Contact@goldwax.com .

Social media:

If you use social media such as Facebook, you can use the 'like and share' buttons on Goldwax.com and/or Goldwax.nl to share articles that you like, find useful or handy with your friends on your social media account. Goldwax.com and/or Goldwax.nl will not have access to your social media account. We recommend that you carefully read the privacy policy of the social media parties where you have an account, so that you know how your data is used and how you can adjust your settings.

Other:

The data collected by the website administrator will be used and stored for the period as determined by law.

Article 11 – With whom will your data be shared?

When you have placed an order via Goldwax.com and/or Goldwax.nl and the order is delivered by one of our suppliers, that supplier will receive your name, delivery address, customer number and order number. The supplier needs this information to be able to deliver your product. If the supplier in question wants to make a delivery appointment with you, the supplier will also receive your
telephone number.

We also work with various logistics partners. Our logistics partners receive your name and delivery address from us. These
They need this information to deliver your package to the address you selected.

If you contact our customer service regarding an order, we may forward your question or complaint to the supplier for processing.

Government:

Sometimes we have to pass on personal data to the government. This can occur first of all when certain government institutions need this data to perform their tasks, such as the Tax Authorities. The police or justice department may also need certain data in the event of fraud or abuse. Finally,
certain supervisors are given access to personal data in the context of an investigation.

Article 12 – Cookies

Our website uses cookies. For more information about cookies, please refer to our cookie policy.

Article 13 – Images and products offered

No rights can be derived from the images belonging to the products offered on the website.

Article 14 – Security

Security of personal data is of great importance to us. We take appropriate security measures to limit misuse of and unauthorized access to personal data. In this way, we ensure that only the necessary persons have access to your data, that access to the data is protected and that our security measures are regularly checked.

Article 15 – Third party websites

This privacy statement does not apply to third party websites that are connected to our website by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

Klarna:

In order to offer you Klarna's payment methods, we may transfer your personal data in the form of contact and order information to Klarna during checkout so that Klarna can assess your eligibility for their payment methods and tailor those payment methods to you. Your transferred personal data will be processed in accordance with https://www.klarna.com/international/privacy-policy/

Article 16 – Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. In addition, we will actively inform you where possible.

Article 17 - Applicable law

These terms and conditions are governed by Dutch law. The court of the administrator's place of business has exclusive jurisdiction.
in the event of any disputes regarding these terms and conditions, unless a statutory exception applies.

Article 18 – Contact

For questions, product information or information about the website itself, please contact: contact@goldwax.com