Customer Service
We are always here to help you with any questions, whether it concerns our products or advice on your purchase. Our team is ready to support you quickly and expertly. If you have any questions about your order, always mention your order number so that we can help you faster.
We also value your feedback. Your opinion is important to us and helps us to keep improving. Whether it is a suggestion, compliment or improvement point, we would like to hear it.
Frequently Asked Questions
Want to return your received product? No problem! Make sure you meet our return conditions, which you can find on our return page .
After placing your order, it is no longer possible to change or cancel it online, but you do have the right to refuse the package upon delivery and return it to the sender.
Unfortunately, sometimes you receive a different product than you ordered. We understand that this can be frustrating, and we want to resolve the issue for you. Please contact our customer service team, and we will make sure everything is resolved quickly.
Please contact our customer service as soon as possible. We will do our best to change the delivery address, if this is still possible.
We do our utmost to deliver your products to you in perfect condition. Unfortunately, it can sometimes happen that an order gets damaged during transport - really annoying! If this happens, please contact our customer service immediately. If the problem is covered by the warranty, we will of course provide a replacement product free of charge.
