Below you will find answers to all your questions about placing, changing, cancelling and delivering your order.

Is my product in stock?
If a product is temporarily out of stock, you will see this indicated on the product page with a message that it is sold out. At that time, you unfortunately cannot add the product to your shopping cart. But don't worry! We do everything we can to get the product back in stock as soon as possible. Do you want to be the first to know when it is available again? Leave your email address with the sold out product, and we will send you a message as soon as it is available again. This way you will never miss your favorite items again!

What is the delivery time?
You can normally expect your order within 1 to 2 business days. We do our utmost to deliver your product to you quickly and safely.

If the delivery time is longer than normal, we will clearly state this in the product description. This way, you are always well informed about the expected delivery time and you will not be faced with any surprises. Do you have any questions about your order or the delivery time? Please contact us, we are happy to help you!

Our delivery partners, PostNL and DHL, will ensure that your order is delivered. Usually, your package will be delivered the next business day, which can be between 9:00 and 18:00 or between 18:00 and 23:00. Because we depend on our delivery partners, we unfortunately cannot guarantee the exact delivery time. If you are not at home, your package will be offered again later or delivered to your neighbors.

What are the shipping costs?

• Shipping costs for delivery within the Netherlands:
  Orders under €60: €4.95
  Orders over €60: Free
• Shipping costs for delivery within Belgium: € 7.95

How do I change my order?
Unfortunately, we cannot change your order due to our fast shipping. Of course, you can always contact our customer service.
If your order has not yet been shipped and the item you want is available, we will do our best to exchange the items for you, provided the amounts match.

Can I still change the shipping address?
Please contact our customer service as soon as possible. We will do our best to change the delivery address, if this is still possible.

Was my order successful? I have not received a confirmation yet.
Is your order in your account? Then it worked.
If you ordered more than 45 minutes ago and you have not received a confirmation and there is nothing in your account, please contact customer service.

How do I cancel my order?
After placing your order, it is no longer possible to change or cancel it online, but you do have the right to refuse the package upon delivery and return it to the sender.

I received the wrong product.
Unfortunately, it can sometimes happen that you receive a different product than you ordered. We understand that this is frustrating, and we want to solve the problem for you as quickly as possible.

Please contact our customer service by sending an email to contact@goldwax.com . In order to help you as quickly as possible, we request that you include the following information in the email:

• Photos of the received product
• Your order number
• Your full name

We will then ensure that everything is quickly rectified and that you receive the correct product.

My product is damaged, what now?
We do our utmost to deliver your products to you in perfect condition. Unfortunately, it can sometimes happen that an order is damaged during transport - that is of course very annoying! If this happens, please contact our customer service immediately by sending an email to contact@goldwax.com .

In order to help you as quickly as possible, we request that you include the following information in your email:

• Photos of the damaged item
• Your order number
• Your full name

If the problem is covered by the warranty, we will of course provide a replacement product free of charge.